Refund policy

Refund & Returns Policy

Thank you for shopping with Etheric India. We are committed to providing high-quality natural, Ayurvedic, herbal, and organic products. Customer satisfaction is important to us, and we strive to ensure a smooth shopping experience.

Please read our Refund & Returns Policy carefully before making a purchase.

Returns Eligibility

We accept return requests only under the following conditions:

  • The product received is damaged, defective, leaked, or incorrect.

  • The item is unused, unopened, and in its original packaging.

  • The return request is raised within 7 days of delivery.

Due to the nature of personal care, skincare, hair care, wellness, food, and organic products, we do not accept returns for opened, used, or tampered items for hygiene and safety reasons.

Non-Returnable Items

The following products are not eligible for return or refund:

  • Opened or used products

  • Perishable or consumable goods

  • Organic food items and spices once opened

  • Products damaged due to misuse or improper storage

  • Gift cards or promotional items

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order Number

  • Product Images

  • Images of the outer packaging

  • Brief description of the issue

Our support team will review the request and provide a suitable resolution, including replacement or refund where applicable.

Refund Process

Once your return request is approved and the product is received and inspected, refunds will be processed to the original payment method within 7–10 business days.

In certain cases, refunds may be provided as:

  • Store Credit

  • Replacement Product

  • Partial or Full Refund

depending on the nature of the issue.

Shipping charges, if any, are non-refundable unless the error is from our side.

Cancellation Policy

Orders can only be cancelled before dispatch. Once the order has been shipped, cancellation requests cannot be accepted.

To request order cancellation, please contact our customer support team immediately after placing the order.

Return Shipping

  • If the return is due to our error (wrong or damaged product), return shipping costs will be borne by Etheric India.

  • For any other approved returns, customers may be responsible for return shipping charges.

Contact Us

For product support, return requests, order assistance, wholesale enquiries, partnerships, or information regarding our natural Ayurvedic skincare, hair care, wellness, organic foods, and herbal lifestyle products, please contact us through Etheric India.

Policy Updates

Etheric India reserves the right to modify or update this Refund & Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.